FREQUENTLY ASKED QUESTIONS — EVERY NIGHT STUDIOS

ORDERS

WHEN WILL MY ORDER BE PRODUCED? ALL PRODUCTS ARE MADE ON DEMAND, MEANING PRODUCTION BEGINS AFTER YOUR ORDER IS PLACED OR CONFIRMED. MOST ORDERS ARE PRODUCED WITHIN 3–7 BUSINESS DAYS. CUSTOM OR EMBROIDERED ITEMS MAY TAKE LONGER. YOU WILL RECEIVE AN EMAIL CONFIRMATION ONCE YOUR ORDER HAS BEEN DISPATCHED.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT? SINCE EVERY PRODUCT IS MADE SPECIFICALLY FOR YOU, WE ARE UNABLE TO GUARANTEE CHANGES OR CANCELLATIONS ONCE PRODUCTION HAS BEGUN. IF YOU NEED TO MAKE A CHANGE, CONTACT US AT HELLO@EVERYNIGHTSTUDIOS.COM AS SOON AS POSSIBLE AND WE WILL DO OUR BEST TO HELP.

CAN I PLACE A BULK ORDER? YES. FOR LARGER B2B ORDERS, GET IN TOUCH WITH US DIRECTLY AT HELLO@EVERYNIGHTSTUDIOS.COM AND WE WILL ASSIST YOU WITH PRICING, PRODUCTION TIMELINES, AND DELIVERY.

DO YOU OFFER SAMPLES BEFORE FULL PRODUCTION? YES. FOR NEW PRODUCTS OR DESIGNS, ENS CAN PRODUCE A PHYSICAL OR DIGITAL SAMPLE PRIOR TO FULL PRODUCTION. ONCE A SAMPLE IS APPROVED, IT SERVES AS THE PRODUCTION STANDARD. CONTACT US AT HELLO@EVERYNIGHTSTUDIOS.COM TO DISCUSS SAMPLING OPTIONS.

PRINTING & EMBROIDERY

WHAT PRODUCTION METHODS DO YOU USE? DEPENDING ON THE PRODUCT AND DESIGN, WE USE DIRECT-TO-GARMENT PRINTING (DTG), DIRECT-TO-FILM PRINTING (DTF), OR EMBROIDERY. EACH METHOD IS SELECTED TO ENSURE THE BEST POSSIBLE RESULT FOR THE PRODUCT IN QUESTION.

ARE THE COLOURS EXACTLY AS SHOWN ON SCREEN? WE DO OUR BEST TO REPRESENT PRODUCTS ACCURATELY, BUT COLOURS AND FINISHES MAY VARY SLIGHTLY DUE TO SCREEN SETTINGS AND THE NATURE OF PRINT PRODUCTION. MINOR VARIATIONS IN COLOUR, PLACEMENT, AND FINISH ARE INHERENT TO THE PRODUCTION PROCESS AND DO NOT CONSTITUTE DEFECTS.

WHAT FILE FORMATS DO YOU ACCEPT FOR ARTWORK? WE ACCEPT PRINT-READY FILES IN AI, EPS, PDF, AND HIGH-RESOLUTION PNG FORMAT. FILES SHOULD BE SUPPLIED AT THE CORRECT SIZE AND RESOLUTION FOR THE INTENDED PRINT OR EMBROIDERY APPLICATION. IF YOUR FILES DO NOT MEET OUR TECHNICAL REQUIREMENTS, WE MAY CHARGE FOR ARTWORK PREPARATION OR FILE CORRECTION. CONTACT US AT HELLO@EVERYNIGHTSTUDIOS.COM IF YOU ARE UNSURE ABOUT FILE REQUIREMENTS.

CAN YOU HELP WITH ARTWORK OR DESIGN? YES. ENS OFFERS ARTWORK PREPARATION AND DIGITIZING SERVICES. GET IN TOUCH AT HELLO@EVERYNIGHTSTUDIOS.COM TO DISCUSS YOUR NEEDS.

SHIPPING

WHERE DO YOU SHIP? WE SHIP TO MOST COUNTRIES WORLDWIDE. AVAILABLE SHIPPING DESTINATIONS AND COSTS ARE DISPLAYED AT CHECKOUT FOR WEBSHOP ORDERS. FOR B2B ORDERS, SHIPPING OPTIONS WILL BE CONFIRMED AT THE TIME OF ORDER.

HOW LONG DOES DELIVERY TAKE? DELIVERY TIMES VARY BY DESTINATION. FROM THE DATE OF DISPATCH, ESTIMATED DELIVERY TIMES ARE:

• SWEDEN: 2–4 BUSINESS DAYS
• EUROPE: 4–8 BUSINESS DAYS
• REST OF WORLD: 7–14 BUSINESS DAYS

PLEASE NOTE THAT THESE ARE ESTIMATES AND DO NOT INCLUDE PRODUCTION TIME.

HOW DO I TRACK MY ORDER? ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A TRACKING NUMBER BY EMAIL. PLEASE ALLOW UP TO 24 HOURS FOR TRACKING INFORMATION TO UPDATE.

DO I HAVE TO PAY CUSTOMS OR IMPORT FEES? ORDERS SHIPPED OUTSIDE SWEDEN MAY BE SUBJECT TO CUSTOMS DUTIES OR IMPORT TAXES UPON ARRIVAL. THESE CHARGES ARE THE RESPONSIBILITY OF THE RECIPIENT AND ARE NOT INCLUDED IN YOUR ORDER TOTAL.

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS? CONTACT US IMMEDIATELY AT HELLO@EVERYNIGHTSTUDIOS.COM. WE CANNOT GUARANTEE CHANGES CAN BE MADE ONCE PRODUCTION HAS BEGUN, SO PLEASE ACT QUICKLY.

RETURNS & REFUNDS

CAN I RETURN MY ORDER? B2B PRODUCTION ORDERS ARE FINAL ONCE APPROVED AND IN PRODUCTION. WEBSHOP ORDERS MAY BE RETURNED WITHIN 14 DAYS OF RECEIPT, PROVIDED ITEMS ARE UNUSED AND IN THEIR ORIGINAL CONDITION. CUSTOM PRODUCTS WITH PRINTING OR EMBROIDERY CANNOT BE RETURNED UNLESS FAULTY.

HOW DO I INITIATE A RETURN? EMAIL US AT HELLO@EVERYNIGHTSTUDIOS.COM WITH YOUR ORDER NUMBER AND REASON FOR RETURN. RETURNS SHOULD BE SENT TO: EVERY NIGHT STUDIOS, FRIHAMNSGATAN 12, 115 56 STOCKHOLM, SWEDEN.

WHEN WILL I RECEIVE MY REFUND? ONCE WE HAVE RECEIVED AND INSPECTED YOUR RETURN, WE WILL NOTIFY YOU OF THE OUTCOME. IF APPROVED, YOUR REFUND WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS.

WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT? CONTACT US IMMEDIATELY AT HELLO@EVERYNIGHTSTUDIOS.COM WITH YOUR ORDER NUMBER AND PHOTOS OF THE ISSUE. WE WILL EVALUATE THE SITUATION AND RESOLVE IT AS QUICKLY AS POSSIBLE.

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT? PAYMENT OPTIONS ARE DISPLAYED AT CHECKOUT FOR WEBSHOP ORDERS. FOR B2B ORDERS, WE INVOICE IN SEK. ORDERS UNDER 10,000 SEK REQUIRE PAYMENT IN FULL BEFORE PRODUCTION. ORDERS OVER 10,000 SEK REQUIRE A 50% DEPOSIT BEFORE PRODUCTION, WITH THE BALANCE DUE UPON COMPLETION.

DO YOUR PRICES INCLUDE VAT? PRICES EXCLUDE VAT UNLESS OTHERWISE STATED. VAT WILL BE APPLIED WHERE APPLICABLE AT CHECKOUT OR ON INVOICE.

WEBSHOP

WHO ARE THE ASSOCIATED BRANDS IN THE ENS WEBSHOP? THE ENS WEBSHOP FEATURES PRODUCTS FROM EVERY NIGHT STUDIOS AS WELL AS A CURATED SELECTION FROM ASSOCIATED BRANDS. ALL PRODUCTS ARE PRODUCED ON DEMAND BY ENS. FOR ENQUIRIES ABOUT A SPECIFIC BRAND OR PRODUCT, CONTACT US AT HELLO@EVERYNIGHTSTUDIOS.COM.

CAN I SUBMIT MY OWN DESIGN FOR A WEBSHOP PRODUCT? THE ENS WEBSHOP FEATURES CURATED PRODUCTS AND IS NOT CURRENTLY OPEN FOR CUSTOMER-SUBMITTED DESIGNS. IF YOU ARE INTERESTED IN A CUSTOM ORDER OR BRANDED MERCHANDISE, GET IN TOUCH AT HELLO@EVERYNIGHTSTUDIOS.COM.

PRIVACY & DATA

HOW IS MY PERSONAL DATA USED? YOUR DATA IS USED SOLELY TO PROCESS AND FULFIL YOUR ORDER. WE DO NOT SELL YOUR DATA OR USE IT FOR UNSOLICITED MARKETING. FOR FULL DETAILS, PLEASE REFER TO OUR PRIVACY POLICY.

HOW CAN I REQUEST ACCESS TO OR DELETION OF MY DATA? CONTACT US AT HELLO@EVERYNIGHTSTUDIOS.COM AND WE WILL RESPOND WITHIN 30 DAYS.

STILL HAVE QUESTIONS? REACH US ANY TIME AT HELLO@EVERYNIGHTSTUDIOS.COM OR VISIT US AT FRIHAMNSGATAN 12, 115 56 STOCKHOLM, SWEDEN. WE ARE HAPPY TO HELP.